Latest re-opening information

Advice for patients

Routine dentistry during COVID-19 requires the correct social distancing measures and personal protective equipment to be in place.

Dental practices are open 

In the first national lockdown, dental practices closed (or as good as) for around 12 weeks. However, during this second national lockdown, practices remain open.

 

Dental practices are safe

Dentists and their teams have trained in oral health care but also infection prevention and control too. Dental practices are well-versed in providing safe care and having practised cross-infection control for many years, using personal protective equipment. We have also recently invested in ventilation systems to improve ventilation within the treatment setting.

 

The experience of going to a dentist might be different now, but we remain a  safe place to be.

 

Patients might need to be patient

Our practice is still catching up from when we were closed during the first national lockdown and as we are a NHS committed practice we may  may have a backlog. As of Monday, April 12th, we have opened up an additional surgery to further increase our capacity. We ask that you do not call the practice regarding booking for routine examinations,  as the practice will call you to make your appointment.

 

Our priorities are:

 

  • Patients needing urgent care

  • Patients at higher risk of oral disease and

  • Patients with outstanding treatment needs. 

The reason for the long waits is not just because of the backlog, but also because there’s a lot more disinfection of surgeries required after each treatment. 

 

Calling the practice

Please make sure you keep your appointment if you have one; it’s going to be safe and it’s important we don’t waste limited resources. If you can’t make an appointment, your practice may be able to offer it to someone else who really needs it.

 

If you’re looking for care, you may receive initial remote advice via the phone or video call. This may lead to advice being given or the arrangement of an appointment if the dentist deems it necessary. Some routine care like a check-up might be delayed, potentially until next year unfortunately.

 

Please be assured that dentists are working within the current guidelines issued by governments and are doing their best to help patients wherever possible.

 

Receptionists are also doing their best to ensure that priority cases are treated as soon as possible. Please treat all the staff with respect. We know it can be stressful, but they are doing their best to help.

 

What are dental appointments like?

Practices are using personal protective equipment such as mask, gloves and aprons and social distancing measures to keep staff and patients safe.

 

  • If you call to make an appointment, you will be asked some screening questions. We will also email you some important forms for you to complete before your appointment. You’ll be asked those same questions again at your appointment to see if anything has changed since you booked

  • You will probably be asked to use hand sanitiser or to wash your hands when you arrive (and again before you leave)

  • You might also be asked to wear a mask in the waiting rooms if you can

  • You will also find that waiting rooms might look a little different with two metre markers in place

  • You will also notice that the dental team may be wearing different protective equipment to what you are used to seeing – this will be to increase your protection

  • Appointments will be managed to allow for social distancing between patients. That might mean that you’re offered fewer options for scheduling your appointment.

  • Appointment guide

 

How you can help:

  • Please do not arrive without an appointment

  • With the exception of children and persons in need, patients should come alone

  • Patients should attend wearing a mask if possible or be prepared to wear one. A distance of at least two metres mush be observed if another patient is present in the dental practice

  • Please do not arrive early to the practice. If necessary, you should wait outside the practice

  • Staff will not shake your hand

  • If you show symptoms following appointment booking, you should contact NHS Test and Trace

  • If asked to send in photographs of your children’s teeth, first watch this helpful video on how to photograph children's teeth

It is likely to be some time before dental services can return to what you previously experienced as normal.

 

However, your dental teams will be doing all they can to ensure you receive the treatment you require in the safest way.

Private Dentistry

Private dentistry is regulated differently, and the practice has invested considerably in an extra high level of PPE,  and equipment to allow us to offer this service, and keep our staff and patients safe. This can allow our practice to offer a wider range of treatments. The practice has always offered private dentistry  to every NHS patient and will continue to do so. If you require further information about what treatments we can offer out with the NHS at this time,  please call our team to leave a message and we will get back to you.

Once again thank you for your support and understanding at this time.